Service Description

Service Description Reinforce the true Hotelier within you by taking a deeper dive into the understanding of your Behavior, Attitude, Skills & Knowledge and give your guest an experience to remember. Program Outline : 1. Understanding BASK and how to reinforce at the work place. 2. Setting of Benchmarks 3. Developing Job Competency 4. The use of Job Competency and how it can be applied 5. Measuring service standards 6. Effective Top down communication 7. The importance of team work 8. Managing change 9. Interviewing and selecting of the right candidate 10. Orientation of new employees in the department 11. Developing and training based on SOP’s 12. Planning ahead 13. Decision making 14. Managing with objective Learning Outcome : 1.To be able to monitor improvement and encourage BASK in the work place 2.Able to measure subordinates competency levels 3.Better communication and teamwork 4.Ability to measure set benchmarks and service standards 5.Selecting the right candidate for the job 6.Handle human resource in a systematic approach