Service Description

Housekeeping Training Program is designed to help you understand the right standards and procedures of the housekeeping department in order to increase operating efficiency which ultimately increase hotel performance overall As the backbone of every successful hotel, The housekeeping Department ensures that guest arrive to a home a way from home. Program Outline : 1.Role of Housekeeping 2.Housekeeping areas of responsibility 3.Understanding Customers Expectation 4.Applying Behaviour, Attitude, Skills and Knowledge at the work place 5.Understanding work flow in cleaning of rooms 6.Productivity standards 7.Housekeeping Benchmarks 8.Routine cleaning against schedule cleaning (Guest Rooms & Public Area) 9.The importance of Communication and Team Work 10.Importance of housekeeping report 11.Measuring housekeeping performance 12.Preventive maintenance program (PMP) 13.The importance of following SOP Learning Outcomes : 1.Meeting Expected Standards 2.Consistency in Makeup of Room 3.Reducing Out of Order Rooms 4.Better Understanding of Par Levels and Inventories 5.Understanding of Controlling of Expenses 6.Understanding of Area of Responsibility