Service Description

What is included? - E-Certificate of Achievement - Certification of Achievement (optional) - 4 Part Training Module Slides Who is the program for? - Industry players, working adults, fresh graduates or anyone looking into joining the hospitality & Tourism Industry Who are your Trainers? - Jude Allen @ Javed Abdullah - Iskandar Zakaria Melvin Fundamentals of Hotel Operations (FHO) training course is ONE Month long program that is broken down into FOUR micro modules a week. Our FHO course is design to upskill and provide you with the necessary skills & knowledge require for a career in the hospitality industry. Learn a new skill or refresh what you've already know with Fundamental of Hotel Operations Training Course. Whether you are a supervisor or higher or simply someone looking into starting out a career in the industry. This course is right for you! Learning Outcomes : 1. Have an overview of the hotel operations and an appreciation of how each department within the hotel interacts to produce and deliver the service product. 2. What you do and how you do things with respect to the department’s function and the interaction between departments. 3. Learn to recognize what can go wrong. 4. How to blueprint service delivery and identify touchpoints. 5. Know the key ratios used in the hotel industry. 6. Learn how to decipher and analyze hotel reports. 7. How to plan, guide, implement, control and evaluate. 8. Blueprinting service delivery and understanding touchpoints 9. Introduction to Key ratios and critical statistics 10. How to read reports and what do they mean 11. Management & control – how to plan, guide, implement, control and evaluate